![]() Making the Conversation Available via Slackīy adding a hyperlink to the Slack notification, respond.io Users can check the Contact’s complete data and Conversation history on respond.io to get a better understanding of their case with just a click. The easiest way is to add a link to respond.io in the Slack notification. Users will still need additional context like Contact details or Conversation history when going through their Slack notifications. Sometimes, using dynamic variables is not enough. How to test the Slack incoming webhook with dynamic variables If everything is set correctly, you will receive a notification with the Contact name. Select a Contact, and assign him/her the tag. To test the notification, go to the respond.io Messages Module. How to add dynamic variables to the respond.io Workflow 3. Then choose the $contact.name dynamic variable from the drop-down. To customize your Slack notification with the Contact name, copy and paste the HTTP body from Slack to respond.io. Add dynamic variables to the respond.io Workflow How to create and name the Slack variables 2. Once done, you'll need to use the HTTP body with Slack variables generated in the respond.io Workflow. To send Contact data in a notification, we need to create the variables on Slack first, followed by respond.io. Let’s see how to add dynamic variables to the Slack message body to pass Contact information from respond.io to Slack. But what happens if, for example, a User wants to send a Slack notification that includes Contact details? Adding Contact Details to a Slack Notificationĭynamic variables are key elements in respond.io Workflows, since they allow Users to operate with personalized Contact data. In some scenarios, sending a simple message like this is all you’ll need. If the Slack incoming webhook is set correctly, you will receive a new notification. To test the Slack notification, you need to activate the respond.io trigger. How to add an HTTP Request step to the respond.io Workflow 5. ![]() Now your HTTP request is ready to send data to Slack. Copy and paste the Slack URL from step 2 here. Since we want to post data from respond.io to Slack, choose Method: POST from the drop-down list. Create the connection with your Slack workflow How to create the respond.io Workflow trigger 4. This will allow you to test the Slack notification by simply adding your Tag of choice to a Contact. Start by choosing Contact Tag Updated as a trigger. To send a notification to Slack from respond.io, we first need to set up a respond.io Workflow. Later, you’ll send an HTTP Post request to this URL from respond.io. Click on Publish in the top right to generate an URL. Since we want to send a notification, choose the Send a Message Step. We now have a trigger, which initiates the workflow when activated. How to create the Slack incoming webhook 2. To exchange information between respond.io and Slack, select the Slack Incoming Webhook trigger. First, you must choose a trigger, which is the workflow’s starting point. Let’s start by creating a new Slack workflow. Once ready, the next step is to generate a Slack request URL to be used in a respond.io HTTP Request Workflow. To use Slack workflows, businesses must also sign up for a Slack paid plan. In respond.io, the HTTP Request Step is only available for Enterprise plans. This process involves using both respond.io and Slack workflows, so businesses will need an account on both platforms. Sending a Slack Notification via respond.io Workflow Want to set up your own? Let’s go through all the steps needed to send an HTTP Request from respond.io to Slack. These are some of the benefits of using automatic Slack notifications. Two reasons why companies use Slack for notifications They will have access to the same information and can better collaborate, coordinate and delegate tasks accordingly. Receiving notifications on Slack channels helps teams be on the same page. Therefore, having them on a platform that is used on daily basis like Slack is much more convenient. But these notifications don’t come very often. Team members want to receive immediate notifications when important events occur on other platforms. Check out our video to know more about the HTTP Request Step How to send a Slack notification
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